Frequently Asked Questions
Everything you need to know about Serge DeNimes jewelry and services.
What materials are used in Serge DeNimes jewelry?
All of our jewelry is crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to verify its authenticity and purity.
How long does shipping take?
Domestic UK orders typically arrive within 2-3 business days. International shipping varies by location but generally takes 5-10 business days depending on the selected courier service.
What is your return policy?
We offer a 14-day return policy for a full refund or exchange, provided the items are unworn and in their original packaging. Please note that earrings cannot be returned for hygiene reasons.
How do I find my ring size?
We provide a comprehensive size guide on each product page. You can also purchase a reusable ring sizer from our store to ensure the perfect fit before placing your order.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific country and region.
How should I care for my jewelry?
To maintain the shine of your 925 Sterling Silver, avoid contact with perfumes, lotions, and chlorine. Clean your pieces regularly with a soft silver polishing cloth and store them in a dry place.